Madison Avenue Couture - New York, New York

Vandana Katyal

I’m so happy to find Madison Avenue Couture. I found recommendations via Vogue magazine articles and PurseForum that they were a trusted reseller. Being an online purchase, I was a bit wary of scams etc. so decided to call first. Alexis was fantastic and prompt with her responses. Before buying the Birkin 25 (BBB), I called Alexis a couple of times from Australia and she gave me all the info I was after on my selection and also her guidance on this style I wanted. I received the original receipt and authentication certificate immediately upon payment by email as well as lots of photos of the bag. My Birkin bag was shipped promptly, packed well and arrived without any problems via DHL. I paid on 26th Dec via international wire bank transfer and received my beautiful Birkin in superb condition on 2nd Jan in Sydney, Australia!! Alexis also threw in a complimentary raincoat which was so nice of her. Being between Xmas and NY I did not expect such a fast response and customer service. I’m convinced this is the way to go when it comes to Hermes quota bags! I will definitely be buying again and again! Thank you Madison Avenue Couture. I’m glad you guys exist for customers like me who just couldn’t be bothered with all the waiting around for these quota bag offers!

aaqib syed

I sold them my Birkin bag and received excellent customer service. They were super honest and fast. I 100% recommend them for buying or selling.

J K

Consigned an item with them. It didn’t sell within the 3 month period which is fine. But when they returned it they returned the bag with the tissue paper in the box ripped and one of the dust bags missing. It is just a small bag for the key and clochette but nonetheless it’s still not good to lose that. When I brought it to their attention they said they would get to it when they had time which was obviously never. I would highly suggest not doing business with this company.

Andy Shieh

I reached out to MAC last Friday in the AM to inquire on a black Birkin 30 cm with rose gold hardware for my fiancée for her Christmas gift, Judy (CEO) responded to me immediately via email and then text. She answered my 50 million questions and texted me all the photos of the exact Birkin that I wanted. Without hesitation, I immediately wired her the full payment and she shipped the handbag out that same day, gift wrapped and with complimentary overnight express. Tonight (Christmas eve) my fiancée opened her gift and not only was she super surprised but also can’t believe how much she loves this Birkin. New, authentic and VERY clean! Thanks to Judy for her professionalism, prompt customer service, and a super smooth secure transaction. This was my first time buying a Birkin from MAC and will not be the last. For those of you are considering buying a Birkin, I highly recommend MAC and Judy. Thanks again for making our Christmas memorable.

Adam Martin

I would first like to say that I do not typically write reviews. The following review is just a reflection of my own personal experience and only reflect my opinion. However, I do think this needs to be brought to light. First off, I would like to acknowledge that the communication back and forth with MAC with this situation was great. I purchased a Hermes calvi cardholder in ostrich leather in the color gris perle of the online website. This item was marked in new/never worn condition. When I received the item, I was impressed with shipping box used. The individual item was wrapped very well in plastic bubble wrap to protect the underlying Hermes box. When I unwrapped the bubble wrap, I immediately knew something was off because it was in an Hermes box that is not ever typically used for the calvi ( I have been collecting Hermes for 10+ years.) I open the Hermes box and find that the wallet is in a dustbag… ( again not ever typically used for the calvi). The dustbag was way too big to have ever originally been in the Hermes box in which it was placed. The dustbag (with the calvi in it) had been forced/shoved into the Hermes box. When I removed the calvi from the dustbag, it had been bent/folded in on one corner to fit in the box. This left the wallet deformed with a bend line across one corner of the back side of the wallet. ( I have since stuffed it with cards and the indentation and deformity has resolved. I immediately took pictures and emailed them with detailed information of what I had received. I received prompt email correspondence from MAC stating that they would address the next business day as they were out of working hours. This was very appreciated and totally understandable. After I sent the initial email and photos, I discovered a blue pen mark in the right upper corner area of the cardholder. This mark was present in the stock photos listed on the website. ---( I had originally thought this was a dye mark in the ostrich skin as this can be quite common with Hermes ostrich.) In person, the mark was much more prominent and I held it under a light and noticed that it was completely blue ( the wallet is dyed gray.) I was able to lightly remove the pen mark with a damp microfiber cloth. I also let MAC know about this. They were very apologetic and offered me a partial $250 refund credit back to my original form of payment if I wanted to keep the wallet. They also offered to let me send the item back to them for a full refund. I thought this was very reasonable ----and again they were very prompt, kind, and straightforward in their back-and-forth communications with me. I decided to keep the wallet and accept partial refund as this leather color combo has been on my Wishlist for quite some time. However, I do feel that the quality of stock merchandise at MAC is in question as this item was clearly not in new/never worn condition. I’m also very curious as to why they are piecing items together with what seems to be random Hermes boxes and dust bags that do not go together and do not seem to originate with the original item. For a $1500+ cardholder, I expect better. I do believe the item is authentic and that was never a question from me. However, at these price points, I expect a near perfect experience and delivery. What I received was a far cry from that and more closely resembled that of Michael Kors. Although I am fine with keeping the wallet, I wish I would have taken the offer for full refund due to feeling like I did business with a 2nd or 3rd grade luxury reseller.

Theresa Rueck

I had not purchased from Madison Avenue Couture previously. I was looking for a particular bag and called. A very kind and helpful gentleman named Marc was happy to assist me. Marc sent me additional pictures and answered my questions. The beautiful bag arrived today and it is absolutely stunning. Marc’s follow up was wonderful and I am so very pleased with my purchase! Thank you!

Virginie S.

Amazing customer service! From the beginning to when I received my gorgeous Bag, Maison Avenue Couture has been very responsive. My bag is exactly as it was described! In perfect condition. I highly recommend them to anyone! Thank you!

Skye Sauer

12/9/23 -UPDATE

Once again, MadisonAve was able to help me get the most wonderful holiday gift for my wife. I can’t thank them enough as they make the process simple and easy.

2/10/22 - UPDATE

Just purchased my second Hermes Birkin from Madison Ave. Another exceptional experience and I’m happy to have found Judy and her team.
Thanks for making dreams come true.

$32k birkin - custom order red/black 30cm.

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This was my first purchase from this company.

$27k Brikin 30cm custom order Tiffany Blue

The good:
The bag is beautiful and exactly as advertised. They shipped quickly and the item arrived in immaculate condition as expected. Was very happy to find such a great supplier. They held the bag for me and were very accommodating.

Caution: your going to get hooked on buying Hermes bags. It’s very addicting. Thankfully Judy and her team can get you exactly what you want.

Happy shopping.